Please select Credit Card payments at checkout.
Fill out the billing address form correctly with the card billing information.
Make sure pop ups are allowed in your browser settings.
Card payments are accepted from UK, EU, USA, Canada, Thailand and other countries. Unfortunately we can not accept card payments from some countries including Australia.
If you card payment fails, this is usually due to the transaction been outside your usual spending habits. For example, if you are in the USA and you don’t usually make international purchases your card issuer may block the transaction as it believes it to be fraudulent. A quick call to you card issue to inform them it was a genuine purchase will resolve this. You do not need to tell them what you are purchasing!
Some countries require 3D Secure. This is an additional layer of security and will re-direct to your card issuer to authenticate your purchase. If you card is not set up for 3DS it is likely the cause of failed payment. Simply contact your bank/card provider or log in to your internet banking and you will be able to enable this option.
During check out when you choose to pay by credit card you will be directed to our card processing gateway. On occasions when you are then re-directed back to our site an error can occur. This happens infrequently and usually a second purchase attempt will rectify this issue. On some occasion our processor may not accept the card payment due to restrictions with the issuing bank. Again, this is very infrequent. If on the second purchase attempt the payment is still unsuccessful then please contact us with the error code (if shown) any any information that would aid us to rectify the issue.
Please ensure your card issuing bank allows international transactions if you are ordering from outside of the United Kingdom. A quick call to your card provider or using your providers app/online can enable this.
As always, if you have any further questions or issues please email us at [email protected]
